Windows 10 sound not working in my headset, how I resolved

Once I upgraded to Windows 10, I could not hear sound in my headset. This is how I resolved. This may or may not work for you. I hope this approach works for you. Let’s get started.

Windows 10 sound not working in my headset, how I resolved

Introduction

I brought a new laptop almost a year ago. One of the options available to me was to upgrade it to use the new Windows 10 operating system. So after a week or two, I upgraded. I had no issues with the upgrade and am pretty happy with the Windows 10 operating system. I had a few minor glitches, which to be fair, were minor and also in the overall scheme of things, of little concern.

Anyway back to Windows 10 sound not working in my headset and how I resolved.

I could hear the sound if the handset was not jacked in. This was slightly annoying but was not a real high priority for me. I could hear sound, so it was okay. I would have preferred to listen directly on my headset, to be really sure that I was not causing ‘noise pollution’ which I define as “other people nearby hearing the sound”. To the best of my knowledge, I was not. However I would prefer to be 100% certain that I was not causing ‘noise pollution’.

Resolving this Windows 10 sound problem

I tried out a number of things over time to resolve this Windows 10 sound problem.

One thing was that every so often, when shopping, I kept on eye out for a new headset that would have used a USB. I was thinking that maybe the sound jack on my headset was faulty or maybe the sound jack connection on my new laptop was faulty, but I had no way to be sure. Anyway I looked for a new headset that would have used a USB. I have a number of USB connections on my laptop that work. Any I found no new headsets that appealed to me. The headset I was using and am now using is quite old and used the simple jack connections. I thought maybe a new headset would have resolved this for me.

Another thing was that every so often, I would do a google search and follow the provided links and see if any of those solutions worked. I followed some of those solutions, and up to yesterday, none of the solutions I found that way worked for me. Yesterday, I did this google search again, and followed a few of the provided links, and followed their suggestions. After trying out a few and getting nowhere again, it was not looking promising. Then Bingo one of the suggestions worked… so fingers crossed….

Sharing what so far is working for me

I am sharing this approach with you in the hope that if you have this problem, that this approach will also work for you. Please note, I am not in a position to provide personal support to you. If the following works, let me know by providing feedback below. That way, other readers of this article would be better placed to determine if they should also try this approach.

If you sorted out the problem yourself with an alternative solution, let me know by providing feedback below. That way other people reading this may find that your solution helped them.

One cure: Windows 10 sound not working in my headset, how I resolved

I am using Windows 10 home edition. I assume that these steps would be applicable to other versions of Windows 10, but I have not confirmed that this is the case or otherwise.
This is in summary, and is in smallish steps in the hope that one or more of the small steps does the trick for you. 🙂

  • Put the sound jack from the headset cable into the applicable jack on the laptop.
  • sound icon on computer

    Left click on the sound icon. One of the icons displayed at the bottom right hand side. Change the slider so that it is 100% loud. You can always change this back to a lower value later. Remember that the sound, should be going to the Headset and not to the actual speakers, so you should not be causing ‘noise pollution’. Just do not have the headset connected to your head, otherwise you might get a blast of sound. For me, any value less than 100, I thought that the sound was not high enough.

  • search windows

    Click “Search Windows” – This is the magnifying glass icon to the right of the Windows Start icon on the bottom left of the screen assuming you are using Windows 10 and have not changed the defaults. 🙂
    Enter “Device Manager” and press Enter.

  • Click on Device Manager in the returned results.
    device manager
  • Go down to the Sound, video and game controllers heading. Expand it by clicking the > to the left of this heading. I mean the Sound, video and game controllers heading. You may see an entry for your Windows 10 sound drivers. Mine is Reltek High Definition Audio.
  • Right click on the Reltek High Definition Audio, then click on Update Driver Software.
    update sound driver
  • Click on the Browse my computer for driver software option.
    browse my computer for driver software
  • Click on the Let me pick from a list of device drivers on my computer option.
    let me pick from a list of device drivers on my computer
  • Click on the Next (it already has an entry highlighted) option.
    select device driver
  • I got a update driver warning. It asked me did I want to continue installing this driver. I replied with a Yes
  • Reboot. In my case, after the reboot, I still had the sound issue and so proceeded with the following steps.
  • Repeat the step above, until you get to the right click on the applicable Windows 10 sound driver. Right click on the Reltek High Definition Audio, then click on Uninstall.
  • Important note: If it is uninstalled, during the next boot up, Windows will detect that it is not installed and automatically attempts to install it.
  • A confirmation message/warning is displayed.
    confirm device uninstall
    Click within the confirmation to say that you are ok with the warning message and click OK
  • Reboot. In my case, after the reboot, my sound issue was fixed. Yipeeeee…
  • Could be important note: I found that if the sound jack from the headset cable that is plugged into the applicable jack on the laptop should NOT be 100% plugged in. I found that fully plugging it in and then withdrawing about 2 cm, that it would work in the expected way. If it is 100% plugged in, for me, it does not work.
  • This approach worked for me and I hope that it works for you.

If you need technical help, you will need to go to your Windows 10 provider for that help. After all, that is why they are there. 🙂

As mentioned above, I am not in a position to provide personal support to you. If the above works for you, let me know by providing comments below. That way, other readers of this article would be better placed to determine if they should also try this approach.

If you sorted out the problem yourself with an alternative solution, let me know by providing your comments below. This way, other people reading this may find that your solution helped them. 🙂

2 thoughts on “Windows 10 sound not working in my headset, how I resolved”

  1. I haven’t experienced this specific problem, but this is a really good site for resolving any sorts of computer related issues. Whenever those pop up for me, I get really frustrated. I love your step by step approach, you really simplify everything and make it easy to understand. Including the visual is a big help too!

    Reply
    • Hi Mike,

      I am thrilled and delighted that you have not experienced this specific problem.

      I have a number of hints at my site because from time to time, some things do not work in the expected way. And I had to resolve them, some quickly, some not so quick due to other commitments. I figure other people must have those problems as well and so write articles to help them to help themselves resolve these.

      I include the visuals because visuals make it easier to understand. They say a picture is worth a thousand words. 🙂

      Cheers,
      David

      Reply

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